RETURNS

We hope that you enjoy your shopping experience at Half Nuts!  We strive to provide quality service and products, but we can’t always get it perfect.  If we make the error, we will resend your order as well as cover the shipping costs.  We’re here to learn from our mistakes. 

If you change your mind about what you have ordered, all returns to Half Nuts must be preauthorized.  Please use our email system for return preauthorization, so that you will have written confirmation of your preauthorization.  Tell us who you are, when you ordered, and why the return is necessary. Contact us at requestinfo@halfnuts.net.   Return pre-authorizations cannot be done by phone.

Absolutely no returns for credit will be taken without email preauthorization.

Please note that credit will not be issued on orders returned more than three (3) days after customer receipt as verified by UPS tracking number.

On preauthorized returns, Half Nuts will credit the cost of our products, less shipping charges, provided those products are returned unopened and in the condition that they were received.  Half Nuts will not be held responsible for shipping of returns unless our product was defective or not what you ordered.  Please be sure to know what you are ordering. Before you order, questions regarding our products will be answered if you send us an email at requestinfo@halfnuts.net.  We will be happy to send you a photo of our product if you request it, to ensure that you are ordering what you want.  Half Nuts will not be responsible to credit orders that were ordered in error. 

CANCELLATIONS

You may cancel or change your order if you call us and let us know before we process your order.  Half Nuts strives to ship every order within 24 hours, so your order is processed quickly.  Please call us at 414-476-6887 immediately if you wish to cancel an order.

If you cancel your order after it is shipped, you will be fully responsible for the cost of shipping going both ways.  We will refund the amount you paid for the products only if your order is returned.

If the order has been shipped and you refuse delivery, you will be fully responsible for the cost of shipping going both ways, plus a twenty (20) percent restocking fee.

If you need to return products that were ordered by mistake, you will be fully responsible for the cost of shipping going both ways.

HOT WEATHER SHIPPING

Ordering candy or chocolate items during the warm summer months will require an expedited UPS shipping service.  To prevent your candy or chocolate from melting in a hot UPS truck, it is recommended that you use Next Day Air.  Next Day Air service can be chosen from our shopping cart.  If the weather is near but not above 80 degrees, you may choose 2nd Day Air.

Please consult the UPS time in transit map above to determine how long Ground service will take.  If you are in a next day delivery area, you may choose Ground service.

We will add ice bricks to your package at no charge.  The ice bricks will add up to four pounds to the overall weight of your package, which will result in a slight increase in your shipping cost.

We will do our best to assure that your package will arrive in top condition with the shorter transit times, but
Half Nuts cannot accept responsibility for melting that may occur to perishable products during transit.

Ordering items that could melt may delay your shipping.  We will ship your chocolate to arrive by Friday, and when that is not possible we will ship the following Monday. That prevents your perishables from sitting in a hot truck or warehouse over a weekend.